Why Didn't I Receive My Free Starter Credits?
A transparent guide on how our automated credit system works, fraud prevention rules (VPNs, shared IPs, disposable emails), and how to verify and unlock your account.
Sketchora Security & Billing Team
Platform Integrity
Most common fix: Disable your VPN or proxy
Over 85% of claim holds occur because the user is connected to a public VPN or data center IP that has already claimed credits today. Turn off your VPN or connect to standard Wi-Fi, then click Retry in Sketchora.
Why We Have Credit Grant Rules
When you join Sketchora, our system automatically provisions 5 free generation credits so you can explore creating vector designs and diagrams with AI. Generating vector graphics and layouts requires significant GPU compute resources. To ensure our service stays blazing fast, reliable, and available for genuine designers, our backend applies automated security heuristics to block bot nets, scripted account creation, and disposable throwaways.
Primary Reasons Free Credits Are Withheld
If your account did not automatically receive the starter bundle, review the conditions below to identify the exact cause:
Starter credits require a verified email address. If you haven't entered the OTP code sent to your inbox or confirmed your email yet, the claim is paused until verification is complete.
To prevent automated farming, our system caps free grants to 2 accounts per IP address per 24 hours. Commercial VPN services (NordVPN, ExpressVPN, Surfshark), cloud proxy networks, and large campus/coworking Wi-Fi pools route thousands of users through a single public IP. If someone else claimed credits on that IP recently, new claims are temporarily refused.
Signups using temporary, burner, or disposable email services (such as GuerrillaMail, TempMail, 10MinuteMail, and hundreds of known throwaway domains) are automatically disqualified from free starter credits.
Free starter credits are granted strictly once per person. Our system normalizes email addresses by stripping Gmail sub-addressing tags (e.g. user+test@gmail.com) and period variations. If another account already claimed credits under that normalized address, duplicate claims are denied.
If you registered with a custom private company or university domain, our backend limits the number of accounts that can claim free credits within a 24-hour period to deter automated scrapers. The limit resets every 24 hours.
If your account has already claimed its initial free pack in the past or currently has an active Pro subscription, additional starter credits are not added to the account balance.
How to Resolve and Claim Your Credits
Disconnect any active VPN or proxy tools, or switch to your phone's mobile hotspot or domestic home Wi-Fi connection.
Ensure your account has completed the email verification step via the one-time passcode sent to your inbox.
On your canvas or dashboard notification banner, click the Retry action button to re-trigger the automated qualification check.
You can purchase monthly credits or upgrade to Pro directly on the Billing & Plans page with immediate activation.
Ready to continue designing?
Head back to your dashboard to retry claiming credits or start sketching on the canvas.
Looking for More?
Check out our flexible pricing plans or read more helpful product guides.